How Art/Neosens 2U Works

How Art/Neosens 2U Works

The Art Shoe Company/Neosens has allowed The Raw Shoe Company Ltd access to its stock lists, which show what sizes of what styles are currently available in stock at its factory in Spain.

Raw takes this stock availability information and updates its website regularly.

If you see an item on Art/Neosens 2U that you like, you purchase the item just as you would any other product offered on the site.

When Raw receives your order and payment for a product offered through Art/Neosens 2U, we will firstly check with the factory in Spain for current availability. If no stock is available, we will contact you immediately to let you know, normally via email. We will cancel your order in our system and we will refund you in full, including postage.

If stock is available, a pair are ordered for you. We will hold your payment as a 100% deposit against the order.

Your items will be dispatched to us as part of a weekly delivery we have from Spain to our warehouse in Fleckney, England.

Once your item(s) reach us, we will check that they comply with your order, and are the correct size and colour. We will then dispatch them to your delivery address.

Due to the additional steps involved, you should allow at least 4 weeks between ordering items from Art/Neosens 2U and them reaching you.
Whilst browsing the products available through Art/Neosens 2U, you may see items marked with a symbol. This means that this line is stocked by Raw, and is available for immediate delivery. You may also see the same product listed twice, once with the "tick" symbol displayed, and once without. This means that the product is available from both the factory stock and Raw's own stock. You should check the sizes available for both product listings, as the factory may have different sizes in stock to Raw.

All other Terms and Conditions, including our Returns procedure, remain the same.

Go Shopping with Art 2U                     Go Shopping with Neosens 2U

The Raw Shoe Company Ltd
Churchill Way
Saddington Road
Fleckney
Leicestershire
LE8 8UD
Tel:+44 (0116) 2402282

Home